Privacy Policy

Version PP3313 – Updated 1 January 2026

This policy may be updated from time to time. The current version will always be available on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

BusinessCo Direct Pty Ltd ABN 35 153 696 256 T/A UCOM Shop

This web site is owned and operated by BusinessCo Direct Pty Ltd ABN 35 153 696 256 T/A UCOM Shop and will be referred to as "we", "our" and "us" in this Privacy Policy. By using this site, you acknowledge that you have read and understood this Privacy Policy. Your continued use of this site constitutes acceptance of this Privacy Policy as it may be amended from time to time. The Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.

We reserve the right to modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated Privacy Policy on this website and, where we hold your email address, by sending you an email notification. Changes will take effect 30 days after notification, or where changes are made solely to benefit users or to comply with legal obligations, in which case they may take effect immediately upon notification. Your continued use of the website after such changes constitutes acceptance of the modified Privacy Policy. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). This Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. We recommend that you review this Privacy Policy periodically. We will notify you of material changes as described in this Privacy Policy and will indicate the date of the last update at the top of this document. We welcome your comments and feedback.

  1. Personal Information
    1. We collect personal information about visitors to our site when knowingly and voluntarily submitted by you. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries.
    2. We may also automatically collect certain technical information such as IP addresses, browser type, device information, and usage data through cookies and similar technologies as described in this Privacy Policy. Where required by law, we will obtain your consent before using non-essential cookies or similar tracking technologies.
    3. This policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We are committed to protecting your personal information in accordance with applicable Australian privacy laws.
  2. Use of Information
    1. Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are directly related to the primary purpose of collection and would be reasonably expected by you, unless we obtain your consent or are otherwise permitted or required by law. We will clearly identify the purposes for which we collect personal information at or before the time of collection.
    2. We may use your personal information for the following purposes:
      1. to provide you with the products, services, or information you have requested;
      2. to communicate with you about your account, orders, or enquiries;
      3. to send you marketing communications about our products, services, special offers, promotions, and events that may be of interest to you (where you have consented to receive such communications or where otherwise permitted by law);
      4. to personalise your experience and tailor marketing content to your interests and preferences;
      5. to conduct market research, analyse trends, and improve our products and services; and
      6. for record-keeping, administrative, and back-up purposes.
    3. You may opt out of receiving marketing communications from us at any time by:
      1. clicking the "unsubscribe" link in any marketing email we send you;
      2. updating your communication preferences in your account settings; or
      3. contacting us directly using the details on our website.
    4. Even if you opt out of marketing communications, we may still send you non-marketing communications such as order confirmations, account notifications, and other service-related messages.
    5. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.
  3. Collecting Information on Registered Members
    1. As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.
    2. Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.
  4. Credit Card Details
    1. Credit card details are processed securely through our payment service provider and are not stored on our systems.
    2. Our payment service provider stores payment information in accordance with Payment Card Industry Data Security Standards (PCI DSS).
    3. We do not have access to your complete credit card details. For recurring payments or saved payment methods, tokenised payment information may be retained with your consent in accordance with PCI DSS requirements.
  5. Disclosure
    1. We may disclose your personal information without your consent only where permitted or required by law, including:
      1. where disclosure is required or authorised by Australian law or a court/tribunal order;
      2. where disclosure is necessary to prevent or lessen a serious threat to the life, health or safety of any individual, or to public health or safety;
      3. where disclosure is reasonably necessary for the enforcement of the criminal law or a law imposing a pecuniary penalty, or for the protection of public revenue;
      4. where disclosure is necessary for the establishment, exercise or defence of a legal or equitable claim; or
      5. where disclosure is reasonably necessary for a confidential alternative dispute resolution process.

In all cases, we will limit disclosure to the minimum information reasonably necessary for the relevant purpose.

  1. We may engage third-party service providers to provide goods or services on our behalf (such as payment processors, wholesale suppliers, delivery services, IT service providers, and marketing services). When we disclose your personal information to these service providers, we:
    1. only disclose information that is reasonably necessary for the service provider to perform their functions;
    2. take reasonable steps to ensure the service provider complies with the Australian Privacy Principles or is bound by a substantially similar privacy regime; and
    3. where the service provider is located overseas, take reasonable steps to ensure they handle your personal information in accordance with Australian privacy laws or enter into contractual arrangements that require equivalent protection.

We remain responsible for the handling of your personal information by our service providers in accordance with the Privacy Act 1988 (Cth).

  1. Security
    1. We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. Our security measures include:
      1. encryption of data in transit using industry-standard protocols (SSL/TLS);
      2. secure storage of personal information on servers with restricted access;
      3. regular security assessments and updates to our systems;
      4. staff training on information security and privacy obligations; and
      5. policies and procedures for responding to data breaches.

While we implement these security measures, no data transmission over the Internet or electronic storage system can be guaranteed to be completely secure. However, we take our obligations under APP 11 seriously and will take reasonable steps in the circumstances to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

  1. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
  2. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. We will take all reasonable steps to protect your personal information from unauthorised access. In the event of an eligible data breach (as defined in the Privacy Act 1988), we will comply with the Notifiable Data Breaches scheme by notifying affected individuals and the Office of the Australian Information Commissioner as soon as practicable after becoming aware of the breach, in accordance with our legal obligations under Part IIIC of the Privacy Act.
  1. Collecting Information from Users
    1. IP Addresses: Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. While IP addresses are typically collected in aggregate form, we note that IP addresses may constitute personal information in some circumstances under Australian privacy law where they can be used to identify an individual.
    2. Cookies and Similar Technologies: We use cookies and similar technologies to provide you with a better experience and to improve our services. Cookies are small text files stored on your device that allow us to:
      1. maintain your session and keep you logged in;
      2. remember your preferences and settings;
      3. analyse how you use our website to improve functionality;
      4. provide personalised content and advertising (where you have consented).

You can control cookie settings through your browser or by using our cookie preference centre (if available). However, disabling certain cookies may limit your ability to use some features of our website. For detailed information about the specific cookies we use, their purposes, duration, and how to manage them, please contact us.

  1. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.
  1. Access to Information
    1. We take reasonable steps to ensure that the personal information we hold is accurate, up-to-date, complete, and relevant. Under the Privacy Act 1988 (Cth), you have the right to:
      1. access the personal information we hold about you (subject to certain exceptions);
      2. request correction of personal information that is inaccurate, out-of-date, incomplete, irrelevant or misleading;
      3. make a complaint about our handling of your personal information.

To exercise these rights, please contact us via contact details found on our website. We will respond to your request within a reasonable period (generally within 30 days). We will not charge you for making a request but may charge a reasonable fee for giving access in accordance with the Privacy Act. If we refuse your request to access or correct your information, we will provide you with written reasons for the refusal (unless it would be unreasonable to do so) and information about how to make a complaint to us and to the Office of the Australian Information Commissioner.

  1. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
  1. Links to Other Sites

We may provide links to websites outside of our websites, as well as to third party websites. These linked sites are not under our control, and we are not responsible for the privacy practices or content of these external sites. We do not endorse or make any representations about third party websites. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions and privacy policy of that website.

  1. Problems or Questions
    1. If we become aware of any ongoing concerns or problems with our websites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us via details listed on our website. We will acknowledge receipt of your complaint within 7 days and investigate and respond to your complaint within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner.
    2. For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner's website: https://www.oaic.gov.au/