Warranty Policy

Version WP3313 – Updated 1 January 2026

This policy may be updated from time to time. The current version will always be available on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

BusinessCo Direct Pty Ltd ABN 35 153 696 256 T/A UCOM Shop

  1. Standard Warranty Coverage
    1. Subject to the terms and conditions set out below, we agree to replace or repair the Product in circumstances where the Product does not perform in accordance with our specifications or contains a defect in materials or workmanship during the Standard Warranty period of 12 months from the date of purchase.
    2. The benefits provided to you by this contractual product warranty are in addition to other rights and remedies available to you under the Australian Consumer Law, including consumer guarantees that cannot be excluded. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
    3. Proof of purchase should be provided when requesting service during the Warranty Period. Where proof of purchase cannot be provided, we may use other reasonable methods to verify the purchase date and eligibility for warranty service.
  2. Customer Obligations
    1. Customers must comply with reasonable directions from our staff in relation to troubleshooting any issue and facilitating any repair or replacement.
    2. Where Product(s) are already faulty or damaged upon delivery, photographic evidence should be submitted to us to facilitate assessment. Where photographic evidence cannot reasonably be provided, we will use other reasonable methods to assess the claim.
    3. The Customer is responsible for inspecting all goods received from us upon arrival.
    4. Any transit damage should be reported within 3 business days of receipt to facilitate timely resolution. Failure to report within this period may affect our ability to pursue claims with our wholesale suppliers, but will not affect your rights under the Australian Consumer Law where goods are not of acceptable quality or fit for purpose.
  3. Repair, Replacement, Credit and Refund
    1. If we are unable to repair or replace the Product, and subject to Australian Consumer Law, the customer may choose between a store credit or refund of the purchase price of the Product.
    2. In the event of a replacement, refund, or store credit, the faulty item will become our property.
  4. Exclusions – Warranty Does Not Apply to:
    1. Consumable parts, such as batteries or protective coatings that naturally diminish over time, unless failure is due to a defect in materials or workmanship.
    2. Cosmetic damage that does not affect the functionality or performance of the Product, including minor scratches to packaging or exterior surfaces, provided such damage does not indicate a failure to be of acceptable quality under the Australian Consumer Law.
    3. Damage caused by use with another product that is not compatible or recommended for use with the Product, where such use is contrary to the manufacturer's instructions.
    4. Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake, or other external cause.
    5. Damage caused by operating the Product outside published guidelines.
    6. Damage caused by unauthorised service, upgrades, or expansions.
    7. Products modified without our written permission, including custom firmware or software, where such modification is the cause of the failure or defect.
    8. Defects due to normal wear and tear or the normal ageing of the Product.
    9. Removal or defacement of serial numbers.
    10. Stolen products, or where we reasonably believe the product is stolen.
    11. Where proof of purchase cannot be provided and we are unable to verify the purchase through other reasonable means.
  5. Additional Exclusions – Specific Conditions
    1. Products not installed, operated, maintained, or used in accordance with manufacturer’s instructions.
    2. Altered or removed factory-applied serial numbers.
    3. Damage or failure due to alterations (hardware or software), misuse, fire, liquid spillage, incorrect voltage, power surges, storms, vermin, insects, or corrosive environments.
    4. Damage arising during transportation, installation, or movement of the Product (unless otherwise specified).
    5. Third-party software or hardware not originally supplied with the Product.
    6. Failures not related to the Product’s ability to perform in accordance with specifications.
    7. Replacement or repair of consumables, lost parts, or accessories.
    8. Service and support of software, operating systems, or applications (except restoring factory default settings).
    9. Service of any product located outside Australia.
  6. Costs and Determinations
    1. We may seek reimbursement where Products are found to be in good working order or where Standard Warranty does not apply.
    2. We will make the determination, acting reasonably and in good faith, as to whether any Product is performing in accordance with its specifications, subject to your rights under Australian Consumer Law.
  7. Limitation of Liability

    To the full extent permitted by law:

    1. We are not liable for loss, damage, or alterations to third-party hardware, software, data, or information stored on any media or Product.
    2. We are not liable for indirect or consequential loss, including loss of profits, revenue, or use.
    3. Aggregate liability under Standard Warranty shall not exceed the original purchase price of the Product.
    4. All other warranties, conditions, terms, representations, and undertakings (express or implied) are excluded.
  1. Governing Law
    1. This Warranty Policy is governed by the laws of the State of Victoria, Australia.
    2. The parties submit to the jurisdiction of the courts in that State.