Returns Policy

Version RP3313 – Updated 1 January 2026

This policy may be updated from time to time. The current version will always be available on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

BusinessCo Direct Pty Ltd ABN 35 153 696 256 T/A UCOM Shop
This Returns Policy should be read in conjunction with your rights under the Australian Consumer Law (ACL), which provides consumer guarantees that cannot be excluded, restricted or modified by this policy. Nothing in this policy limits or excludes any rights or remedies available to you under the ACL or other applicable laws.

1. DOA, Damaged, Manufacturer Approved Returns and Incorrectly Shipped Products
   1. If your product is dead on arrival, damaged in transit, has a manufacturer-approved return authority or is incorrectly shipped, please contact our Customer Care Team.
   2. You will be issued with a Return Authorisation Number in accordance with our Returns Policy. We will not accept any product for return which does not have a Return Authorisation Number, except where acceptance is required under the Australian Consumer Law or other applicable legislation. Each Return Authorisation Number is only valid for one order and must match the product authorised for return. The Return Authorisation Number is valid for 14 days, however this timeframe may be extended where circumstances reasonably require, and does not limit your rights under the Australian Consumer Law. You will need the following information, most of which will be on your packing slip or invoice, before we can issue a Return Authorisation Number:
      1. Name and contact details of original purchaser.
      2. Invoice number or order number.
      3. Item SKU of product to be returned.
      4. Date on packing slip or invoice.
      5. Whether the product box has been opened.
      6. Reason for return.
   3. To expedite your return, the product should be returned to us within 14 days of purchase where reasonably practicable.
   4. You will need to package and address the product for return including all accessories and manuals. You must ensure that the returned product is suitably packaged to prevent damage during return shipping.
   5. We will not accept responsibility for goods which are damaged whilst in transit back to us where you have arranged the return shipping, except where the return is required under the Australian Consumer Law for goods that fail to meet consumer guarantees, in which case we will bear the risk and cost of return shipping. You will need to keep a copy of the consignment note as proof that the product has been picked up from you.
   6. We will test the returned product within 7 business days of receipt into our warehouse.
   7. If you return a product because it was dead on arrival but we find that the product is in full working condition or any defects or damage were caused after you took receipt of the product, it will be returned to you. You may be invoiced a reasonable processing fee and any freight costs associated with the return, provided that we can demonstrate the product was not faulty when delivered. These invoiced amounts will be payable within 30 days of invoice. This does not apply where the product fails to meet consumer guarantees under the Australian Consumer Law.
   8. If we determine that the product is defective, we will issue a credit or refund for the original purchase price of the product.
   9. If you receive a product that is damaged in transit from us, you should:
      1. Refuse to accept delivery of the product.
      2. Direct the courier to "Return goods to sender".
      3. Notify our Customer Care Team within 1 business day of receipt of delivery.
2. Unopened Products
   1. We do not normally provide refunds where you have simply changed your mind, made a wrong selection, or the product is not compatible. However, this does not affect your rights under the Australian Consumer Law where goods fail to meet consumer guarantees, including where goods are not fit for a disclosed purpose or do not match their description. If you are unsure, please contact us prior to placing your order.
   2. For products in original, unopened and undamaged packaging where you have changed your mind (and the product meets all consumer guarantees), you must contact us within 7 days. We will determine if we will accept or decline your request for return, and this may or may not include a reasonable restocking fee. This clause does not apply to returns required under the Australian Consumer Law. If accepted, you will be issued with a Return Authorisation Number. You will need to package and address the product for return. You must ensure that the returned product is suitably packaged in order to prevent damage during return shipping.
   3. We will not pay nor reimburse any costs associated with a customer-initiated return of unopened products where the return is voluntary (i.e., change of mind). Where the return is required under the Australian Consumer Law because the goods fail to meet consumer guarantees, we will bear the reasonable costs of return.
   4. For products in their original, unopened and undamaged packaging returned voluntarily (change of mind), a credit or refund will be issued for the original purchase price of the product less any associated freight costs and any reasonable restocking fee (if applicable). Where products are returned due to a failure to meet consumer guarantees under the Australian Consumer Law, you are entitled to a full refund including delivery costs.
3. Opened Products
   1. We will not accept any opened product(s) for return unless the product(s) is returnable under this policy, under the Australian Consumer Law, under a manufacturer’s warranty, or under other applicable contract or law.
   2. Examples of opened product(s) which we accept for return are:
      1. Dead on Arrival (DOA)
      2. Damaged in Transit
      3. Manufacturer Approved Return Authority
      4. Incorrectly Shipped Product(s)
      5. Product(s) which develop a fault due to a cause occurring prior to purchase or within a reasonable time after purchase where the fault indicates the product did not meet consumer guarantees at the time of supply.
      6. Product(s) that fail to meet the consumer guarantee of acceptable quality under the Australian Consumer Law.
      7. Product(s) that fails to perform to the manufacturer’s specifications.
      8. Product(s) that fails to perform as advertised.
4. Return of Faulty Products
   1. Upon receipt of a faulty product, we will return the product to the manufacturer or its authorised service centre or agent for assessment. If the fault is not due to wear and tear or misuse, we will offer you a repair, replacement or refund in accordance with your rights under the Australian Consumer Law. For major failures, you are entitled to choose between a refund or replacement. For minor failures, we may choose to repair, replace, or refund, as appropriate.
   2. If the fault does not fit the above criteria and is not covered under the manufacturer’s warranty or the Australian Consumer Law consumer guarantees, then we will provide you with a quote for the repair costs and ask if you wish to proceed with the repair. If you decide not to proceed with the repair, the manufacturer may charge you a reasonable quote rejection fee, provided this has been disclosed to you in advance. Once the product is returned, we will arrange return delivery of the product to you.
   3. Where the product fault does not fit the above criteria and is not covered by the manufacturer’s warranty or the Australian Consumer Law consumer guarantees, we will require payment of the manufacturer's reasonable service charges and any reasonable costs associated with processing of the return prior to returning the product(s) to you.
5. Processing Credits / Refunds
   1. We will normally issue a credit note within 7 business days of us receiving the goods returned in accordance with this policy, with the exception of goods that are not obviously faulty and may require testing. The credit note which is issued can then be used as a payment against future purchases or converted to a refund.
   2. We will only issue refunds on request. For your security, all refunds will be made either by EFT or by applying a credit against the credit card used for the original purchase. The actual method of refund will depend upon the payment method used for the original purchase.
   3. In some circumstances, a replacement product or repair will be offered instead of a full refund. We will consult with you and act in accordance with relevant warranties, other contracts and statutes. If we choose to have the product replaced or repaired, we will do this at our cost and return the product (or its replacement) to you promptly.